FAQ's

What types of products does Veliorae Beauty offer?

Veliorae Beauty specializes in a range of silky, natural blush palettes designed to enhance your complexion. Our products feature a buildable formula that allows users to achieve their desired intensity, catering to all skin types with color-rich pigments and nourishing ingredients such as jojoba oil.

How can I ensure the best application of the blush palettes?

For optimal results, it is recommended to apply the blush using a clean brush or sponge. Start with a small amount of product and gradually build up to your desired intensity. The seamless application is enhanced by the nourishing ingredients, which help the product blend effortlessly into the skin.

What is the return policy for Veliorae Beauty products?

Veliorae Beauty has a 14-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging. A receipt or proof of purchase is required. Please contact us to initiate the return process.

Are there any exceptions to the return policy?

Yes, certain items are non-returnable, including personal care goods such as beauty products, perishable goods, and sale items. If you have questions about a specific item, please reach out to our customer service for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

What should I do if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

What shipping options are available for my order?

Veliorae Beauty offers standard shipping for all orders. The shipping duration may vary based on your location. For more specific information regarding shipping times, please refer to our shipping policy or contact customer service.

Can I exchange a product for a different shade or item?

To exchange a product, it is recommended to return the item you currently have and make a separate purchase for the new item. This process ensures that you receive the desired product in a timely manner.