Shipping policy
Shipping Policy
Veliorae Beauty
Last Updated: March 31, 2025
At Veliorae Beauty, we work hard to get your order to you as quickly and reliably as possible. Please read this policy to understand how we process, ship, and deliver your order.
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1. Where We Ship
We currently ship to addresses within Canada only.
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2. Order Processing
Orders are typically processed and prepared for shipment within 1 to 3 business days after your payment is confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
During high-volume periods, promotions, or launches, processing may take slightly longer. We appreciate your patience during busy times.
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3. Shipping Rates
Shipping charges are calculated at checkout based on your order and delivery address.
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4. Estimated Delivery Times
Once your order has shipped, estimated delivery within Canada is:
Standard: 3 to 7 business days
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location, carrier schedules, weather conditions, or other factors outside our control. Remote or rural areas may require additional delivery time.
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5. Tracking Your Order
Once your order has shipped, you will receive an email with tracking information so you can follow your delivery. Please allow a few hours after receiving the notification for tracking to become active.
If you did not receive a tracking email, check your spam folder or contact us at info@veliorae.com.
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6. Shipping Address Accuracy
Please double-check your shipping address carefully before placing your order. We are not responsible for delays, failed deliveries, or losses caused by an incorrect or incomplete address entered at checkout. Re-delivery, where possible, may be arranged at the customer's expense.
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7. Lost, Delayed, or Missing Packages
If your order is significantly delayed beyond the estimated window, or if tracking shows delivery but you have not received your package, please contact us at info@veliorae.com. We will do our best to assist with the investigation through the carrier.
Veliorae Beauty is not responsible for packages confirmed as delivered to the address provided, including theft after delivery.
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8. Undeliverable or Refused Packages
If a package is returned to our facility as undeliverable due to an incorrect address, failed delivery attempts, or refusal at the door, we may deduct any applicable return shipping or handling fees before issuing any resolution.
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9. Contact
For any shipping questions, contact:
Veliorae Beauty
velioraeb@gmail.com
We aim to respond to all inquiries within 2 business days.