Terms of service
Terms of Service
Veliorae Beauty
Last Updated: March 31, 2025
These Terms of Service ("Terms") govern your use of the Veliorae Beauty website, products, and related services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
---
1. Eligibility
By using our site, you represent that you are at least the age of majority in your province or territory of residence, or that you have given permission for your minor dependent to use this site under your supervision.
---
2. Acceptable Use
You agree to use our website and services only for lawful purposes and in accordance with these Terms. You must not:
- use the site for any unlawful or unauthorized purpose,
- transmit malicious code, viruses, or harmful data,
- attempt to gain unauthorized access to any part of the site or its systems,
- interfere with or disrupt the functionality of the website, or
- engage in any conduct that could damage, disable, or impair the site or the experience of other users.
---
3. Product Information
We make every reasonable effort to display product descriptions, imagery, shades, and pricing as accurately as possible. However:
- actual colors may vary depending on your screen, settings, and lighting,
- packaging and formulations may change from time to time,
- product availability may change without notice, and
- minor variances between product images and actual items may occur.
Nothing on this site constitutes medical advice. Our products are for cosmetic use only unless explicitly stated otherwise.
---
4. Cosmetic Use and Safety
Customers are responsible for reviewing ingredient information and product directions before use. We recommend:
- patch testing before full application,
- discontinuing use immediately if irritation or an adverse reaction occurs,
- avoiding use on broken, irritated, or compromised skin unless the product is specifically intended for such use, and
- consulting a qualified healthcare or dermatology professional if you have known allergies, sensitivities, or skin conditions.
Veliorae Beauty is not responsible for adverse reactions resulting from misuse, failure to review ingredient information, or use contrary to product directions.
---
5. Orders and Acceptance
All orders are subject to acceptance and availability. We reserve the right to:
- limit quantities per customer or household,
- refuse or cancel orders at our discretion,
- decline transactions that appear suspicious, fraudulent, or high-risk,
- correct pricing, product description, or inventory errors at any time, and
- discontinue or modify products without notice.
If we cancel an order after payment has been collected, a full refund will be issued for the amount charged.
---
6. Prices and Billing
All prices are displayed in Canadian dollars (CAD) unless otherwise stated. Applicable taxes will be calculated and added at checkout based on your delivery address.
You agree to provide current, complete, and accurate billing and account information. We are not responsible for order failures or delays caused by inaccurate payment details.
---
7. Fulfillment and Delivery
We work with trusted fulfillment partners to pack and ship your orders. While we make every effort to process and ship orders within the timeframes described in our Shipping Policy, delivery timelines provided are estimates and are not guaranteed. Factors such as carrier schedules, weather, remote locations, and other circumstances outside our control may affect actual delivery times.
We are not liable for delays, losses, or failures caused by shipping carriers once an order has been dispatched.
---
8. Promotions and Discount Codes
Discounts, promotional offers, and limited-time campaigns may be subject to separate terms and may be modified or withdrawn at any time without notice. Unless otherwise stated:
- only one discount code may be applied per order,
- discount codes are not redeemable for cash,
- promotions may not apply to sale items, gift cards, or limited launches, and
- Veliorae reserves the right to cancel orders where a discount was applied in error or outside its intended terms.
---
9. Intellectual Property
All content on this website — including but not limited to branding, logos, product names, copy, graphics, photos, videos, page design, and other materials — is owned by or licensed to Veliorae Beauty and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, sell, or exploit any part of this site or its content without prior written permission from Veliorae Beauty.
---
10. User Submissions
If you submit reviews, feedback, photos, comments, testimonials, or other content to us, you grant Veliorae Beauty a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, display, and distribute that content for business and marketing purposes, subject to applicable law.
By submitting content, you confirm that it:
- is truthful and accurate,
- does not infringe the rights of any third party,
- is not unlawful, abusive, defamatory, or misleading, and
- does not contain malware, harmful code, or spam.
---
11. Third-Party Tools and Links
Our website may contain links to or integrations with third-party websites, tools, or services. These are provided for convenience and are not endorsed by Veliorae Beauty. We are not responsible for the content, privacy practices, or reliability of any third-party platform. Your use of third-party tools or links is entirely at your own risk.
---
12. Disclaimer of Warranties
To the fullest extent permitted by applicable law, this website and all products and services are provided on an "as is" and "as available" basis. Veliorae Beauty makes no express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, or uninterrupted availability.
---
13. Limitation of Liability
To the fullest extent permitted by applicable law, Veliorae Beauty and its affiliates, directors, officers, employees, contractors, agents, and service providers shall not be liable for any indirect, incidental, special, punitive, or consequential damages, or any loss of profits, revenue, data, savings, business opportunity, or goodwill arising from your use of the website, products, or services — including delays or failures caused by third-party fulfillment or shipping partners.
Where liability cannot be fully excluded by law, it will be limited to the amount you paid for the specific product or service giving rise to the claim.
---
14. Indemnification
You agree to indemnify, defend, and hold harmless Veliorae Beauty and its affiliates from any claim, demand, liability, damage, loss, cost, or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the website, or your violation of any applicable law or third-party right.
---
15. Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of British Columbia.
---
16. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, services, or applicable law. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.
---
17. Contact
Questions about these Terms should be directed to:
Veliorae Beauty
velioraeb@gmail.com
We aim to respond to all inquiries within 2 business days.